Hello, there! My name is David Cassidy.

I am currently thirty seven years old and live in Tulsa, Oklahoma. I work full-time as a Technical Experience Specialist, Tier III at Hostek.com where I help customers to resolve a wide range of issues with their web hosting services. I also work part-time as a self-employed full stack developer and graphical designer. In my free time, you can find me working on a plethora of personal projects, playing video games, reading books, and delving into dragon-infested dungeons with my friends. I have two cats named Romulus and Remus whom I treat as my children. I have a love-hate relationship with food and an indiscriminate taste in music.

If you want to get to know me better (perhaps hang out and have some fun?) feel free to follow any of the social networking links on this page to stalk me.

If you are here strictly on business, you view my resume below, or you can also download a copy of my full resume by clicking here.

Just want to chat? Drop me a line over on the contact page.


Job Experience

Hostek.com, Technical Experience Specialist III
Tulsa, Oklahoma
February 2014 — Present

  • Provide consultation to prospective and existing clients regarding products and services
  • Assist customers with billing issues or complaints
  • Educate customers on use of products and services
  • Support customers via inbound call, email, and trouble ticket to resolve issues
  • Troubleshoot technical issues and provide timely resolutions
  • Respond to performance and downtime monitor alerts
  • Perform preventative maintenance on customer products and management systems
  • Collaborate with team members to resolve trouble tickets
  • Handle trouble tickets requiring escalation and/or specialized expertise
  • Supply supplemental training to team members
  • Identify up-sell opportunities and provide information

Hostek.com, Full-Stack Developer, Graphic Designer
Tulsa, Oklahoma
August 2015 — February 2017

  • Organize and plan design and development goals using sitemaps, wireframes, and specification documents
  • Design accessible, user-friendly websites and applications
  • Develop websites and applications using the latest standards and technologies
  • Create custom solutions or extend and integrate required functionality using existing applications or platforms
  • Perform detailed application testing of functionality and performance
  • Deploy websites and applications to varied hosting environments
  • Increase website traffic through the use of social media marketing
  • Maintain websites and applications through software upgrades and continued testing
  • Perform the creation or revision of website and application content
  • Design, or redesign, of brands to create unique identities for clients and their products
  • Design of stationery, fliers, brochures, packaging, and signage for clients and brands

Brookside Studios, Web Developer, Graphic Designer
Tulsa, Oklahoma
March 2012 — February 2013

Self-Employed, Full-Stack Developer, Graphic Designer
Tulsa, Oklahoma
August 2015 — February 2017


Skills & Technologies

Hypervisors
Microsoft Hyper-V, VMware ESXi

IAAS/PAAS
Microsoft Azure, Amazon Web Services

Containers
Vagrant, Docker

Operating Systems
Microsoft Windows, Mac OS, CentOS, Ubuntu, CloudLinux

Control Panels
WHM/cPanel, Plesk, Parallels, VirtualMin, Webmin

Web Servers
Microsoft IIS, Apache, Apache Tomcat, Node.JS, Nginx

Monitoring
Zabbix, Grafana, SolarWinds IP Monitor

Databases
Access, MariaDB, MongoDB, MySQL, Oracle, PostgreSQL, Redis, SQL Server, SQLite

Programming
ASP.NET, Bash, ColdFusion, CSS, HTML, JavaScript, LESS, Lua, PHP, PowerShell, Python, Ruby, SCSS, SQL, TypeScript, Visual Basic

Frameworks
ASP.NET, Angular, Bootstrap, CakePHP, CodeIgniter, jQuery, Laravel, Node.JS, Ruby on Rails, Slim, Vue.js

Applications
Adobe Creative Suite, Microsoft Office Suite, Netbrains Suite


Education

Tulsa Community College, A.A.S. Information Technology
Tulsa, Oklahoma
January 2010 — May 2012


Certifications

Adobe Certified Associate, Rich Media Communication Using Flash
Certiport License #wXwEA-k8Bo
April 2011

Adobe Certified Associate, Visual Communication Using Photoshop
Certiport License #s5WW-kdqm
April 2011

Adobe Certified Associate, Web Communication Using Dreamweaver
Certiport License #6qX30kyWy
April 2011